Refund and Privacy Policy

GreyHux Privacy Policy & Refund Policy

Effective Date: July 7, 2024

GreyHux respects your privacy and is committed to protecting your personal information while providing professional digital marketing and technology services.

Privacy Policy

Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Company name

  • Email address

  • Phone number

  • Billing information

  • Business address

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies

  • Website usage data

  • Analytics information

Project Information

Information you provide relating to your business, marketing campaigns, websites, branding, products, advertising accounts, and digital assets.

How We Use Your Information

We use your information to:

  • Deliver our services

  • Respond to enquiries

  • Process payments

  • Improve our website and services

  • Communicate project updates

  • Send invoices and receipts

  • Provide customer support

  • Meet legal and regulatory obligations

  • Prevent fraud and unauthorized activity

Cookies

Our website may use cookies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Measure marketing performance

You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Storage and Security

GreyHux implements reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Third-Party Services

We may share limited information with trusted third-party providers necessary to deliver our services, including:

  • Payment processors

  • Website hosting providers

  • Email service providers

  • Analytics platforms

  • Advertising platforms

  • Cloud storage providers

  • CRM software

These providers are required to protect your information and use it only for the services they provide to GreyHux.

We do not sell or rent your personal information to third parties.

Your Rights

Subject to applicable law, you may request to:

  • Access your personal data

  • Correct inaccurate information

  • Update your information

  • Delete your personal data where legally permissible

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact information below.

Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Refund Policy

GreyHux is committed to delivering high-quality professional services. Because many of our services involve time, expertise, strategic planning, and digital work, refunds are handled as follows.

Eligible Refunds

Refunds may be granted when:

  • Payment was made in error.

  • GreyHux is unable to commence the agreed service.

  • A duplicate payment has been processed.

  • GreyHux determines that a refund is appropriate based on the circumstances.

Non-Refundable Services

The following are generally non-refundable once work has commenced:

  • Digital marketing campaigns

  • SEO services

  • Website design and development

  • Branding projects

  • Graphic design

  • Social media management

  • Advertising management

  • Content creation

  • Marketplace management

  • Consulting services

  • Custom software or development work

Deposits and milestone payments are also non-refundable after work has begun.

Refund Request Process

To request a refund, customers should email:

support@greyhux.com

Please include:

  • Your full name

  • Company name

  • Invoice number

  • Payment receipt

  • Reason for requesting a refund

GreyHux may request additional information to properly review the request.

Review Timeline

Refund requests are typically reviewed within 5–10 business days after all required information has been received.

If approved, refunds are generally processed within 7–14 business days, depending on the payment provider or financial institution.

Project Cancellation

Clients may cancel services at any time by providing written notice.

If work has already commenced:

  • Fees for completed work remain payable.

  • Outstanding invoices remain due.

  • Any approved partial refund will be calculated after deducting work completed and applicable project costs.

Changes to This Policy

GreyHux may update this Privacy Policy and Refund Policy from time to time. Changes become effective once published on this page.

Contact Information

If you have any questions regarding these policies or wish to exercise your privacy rights or request a refund, please contact:

GreyHux

Email: support@greyhux.com

Website: https://greyhux.com